Refund policy

Our promise

Messages never expire. Not happy? Messages back within 24 hours.

How to ask

Reply to the email that delivered your chat reading, or email support@linesofyou.com from the address you used at checkout with the date of purchase. We usually reply within one business day.

If we refund, the money goes back to the original payment method through Stripe, which usually takes 5 to 10 business days to appear.

Withdrawal and your statutory rights

Because the chat reading is delivered immediately, the statutory 14-day withdrawal right ends at delivery when you have agreed to that at checkout (see the terms). Your statutory rights for faulty or undelivered digital content are not affected.